Mouka celebrates this year’s customer service week with a strong commitment to delivering quality sleep solutions crafted with world-class technology for healthy sleep to enable consumers to wake up refreshed and ready to take on the day.
The global initiative, observed from Monday, 3 to Friday, 7, October 2022, with the theme “Celebrate Service”, is intended to celebrate customer service and the people who serve and support them daily.
The standpoint of the leading company in Nigeria’s sleep industry, Mouka, was made known by its Chief Commercial Officer, Mr Dimeji Osingunwa. Mr Osingunwa stated that Mouka provides timely and excellent customer service to its customers across the country.
According to him, Mouka has dedicated Customer Service Managers at every depot and production plant and virtual support via email, social media and dedicated telephone lines.
“At Mouka, we have a full-fledged customer service unit headed by a National Customer Service Manager because the satisfaction of our customers is very important to us.
“In addition, we put strict quality measures in place within our manufacturing facilities to ensure we provide our consumers with nothing but the best”, Mr Dimeji said.
The National Customer Service Manager, Mr Femi Yussuf, also shed some light on Mouka’s customer service operations.
“At Mouka, we hire the best candidates as our customer service personnel, and we ensure they are well trained and able to support our customers regarding the purchase and use of our products, in addition to various after-sales services Mouka provides.
“We aim to ensure our operations within this unit align with global best practices”, Mr Femi added.
Mouka is a member of the Dolidol International Group, the market leader in the sleep industry of Africa, with headquarters in Morocco.
The company has a wide range of sleep solutions and is exclusively endorsed by the Nigerian Society of Physiotherapy (NSP) and the National Association of Orthopaedic and Manual Therapists (NAOMT).